Shipping policy

Processing & Handling Time

  • Orders are processed within 1-3 business days (excluding weekends and public holidays).

  • Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates

  • Shipping rates are calculated at checkout based on your location and the weight of your order.

  • Estimated delivery times:

    • Standard Shipping: 3-7 business days (Australia)

    • Express Shipping: 1-3 business days (Australia)

    • International Shipping: 7-21 business days (varies by location)

  • Please note that delivery times are estimates and may vary due to postal delays or unforeseen circumstances.

International Shipping Not Available.

Shipping Restrictions

  • We currently ship within Australia and to select international destinations.

  • We do not ship to P.O. boxes or parcel lockers for security reasons.

Lost or Delayed Shipments

  • If your order has not arrived within the estimated timeframe, please contact your shipping carrier with your tracking number.

  • We are not responsible for delays caused by the courier, customs clearance, or incorrect shipping details provided by the customer.

Damaged or Missing Items

  • If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the packaging and product.

  • We will assess the situation and work towards a resolution, which may include a replacement or store credit.

Order Changes & Cancellations

  • Once an order has been placed, changes or cancellations are not guaranteed. Please contact us as soon as possible if you need assistance.

For any questions regarding your order, please email us at so.phine.lashes@gmail.com